Terms of Service.

Multiply is an AI-assisted marketing service. You describe what you want in plain language; the Service plans and drafts marketing work (such as emails, posts, replies, articles, and newsletters), and, with your approval, carries it out across accounts and channels you connect. The Service also reports on results using data from services you connect.

The Service drafts and executes. You decide. Work that leaves your workspace does so under your approval settings, and you can change or revoke those settings at any time.

You must be at least 18 and using the Service for business purposes. Keep your credentials confidential; you are responsible for activity under your account. Tell us promptly at legal@multiply.sh if you suspect unauthorized use.

You own the content you bring to the Service and the marketing work you approve (Customer Content). You grant us the license needed to host, process, transmit, and display Customer Content solely to provide the Service. We claim no other rights in it.

You are responsible for Customer Content: that you have the rights to use it, that it is lawful, and that it does not infringe anyone's rights.

The Service operates by connecting to third-party platforms you choose: mailboxes, messaging services, social networks, publishing systems, analytics tools, and payment processors. For every connected platform:

• You authorize the actions. The Service acts on your accounts as your agent, on your instructions and approvals. You confirm you are entitled to grant that access.
• Their rules still apply to you. Your use of each platform through the Service must comply with that platform's own terms, policies, and rate limits. Some platforms restrict automation; it is your responsibility to ensure your use is permitted.
• Platforms act independently. A platform may change its APIs, throttle traffic, or limit, suspend, or terminate accounts at its discretion. We do not control this and are not liable for it, including for any loss of access to a connected account.
• No affiliation. Multiply is an independent product. Platform names, logos, and brands belong to their respective owners and are used for identification only; no affiliation, sponsorship, or endorsement is implied.

You agree not to use the Service to:

• Send spam or unsolicited communications, or contact people without a lawful basis. You are responsible for complying with the marketing and messaging laws that apply to your audience, including CAN-SPAM, the GDPR and ePrivacy rules, and the UAE's electronic marketing rules, and for obtaining any consent a channel requires before messaging someone on it.
• Upload contact lists you do not have the right to use.
• Publish content that is unlawful, deceptive, defamatory, or infringing, or that impersonates another person or brand.
• Probe, overload, or disrupt the Service, or attempt to access another customer's workspace.
• Resell or white-label the Service, or use it to build a competing product, without our written agreement.

The Service enforces suppression lists and honors opt-outs; circumventing those protections is a breach of these terms. We may suspend or terminate accounts that put recipients, platforms, or other customers at risk.

The Service generates content with artificial intelligence. AI output can be wrong, incomplete, or unsuitable, and similar output may be generated for other customers. The Service is built for your review: you are the publisher of everything you approve, and you should verify claims, names, figures, and rights before approving. To the extent we hold any rights in AI output delivered to you, we assign them to you on payment of the applicable fees.

Marketing results depend on your market, your offer, your audience, and the platforms that carry your content. We do not promise leads, engagement, deliverability, rankings, citations, or revenue.

Paid plans are billed in advance on a subscription basis through our payment processor, plus applicable taxes. Fees are non-refundable except where the law requires otherwise. We may change prices with at least 30 days' notice, effective at your next renewal. If payment fails, we may suspend the Service after notice.

The Service, including its software, models of operation, design, and brand, belongs to Multiply and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it under these terms. If you send us feedback, we may use it without obligation.

You can stop using the Service and close your account at any time. We may suspend or terminate your access for breach of these terms, for legal reasons, or with 30 days' notice if we wind down the Service. On closure, we will make your Customer Content available for export for 30 days, then delete it as described in the Privacy Policy. Sections that by their nature should survive (including 6, 7, 11, 12, 13, and 14) survive termination.

The Service is provided as is and as available. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the fullest extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and our total liability for all claims arising out of or relating to the Service is capped at the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

You will defend and indemnify Multiply against third-party claims arising from Customer Content, your campaigns and recipients, your breach of these terms, or your violation of law or of a connected platform's terms.

These terms are governed by the laws applicable in the Emirate of Ras Al Khaimah, United Arab Emirates, without regard to conflict-of-law rules. The courts of Ras Al Khaimah have exclusive jurisdiction over disputes arising out of these terms, and each party consents to that jurisdiction. Before filing, the parties will attempt in good faith to resolve any dispute informally by written notice and 30 days of discussion.

We may update these terms as the Service evolves. If a change is material, we will notify account holders by email or in the product at least 14 days before it takes effect; continued use after that date is acceptance. The date at the top reflects the latest revision.

These terms, with the Privacy Policy, are the entire agreement between us about the Service. If a provision is unenforceable, the rest stands. You may not assign these terms without our consent; we may assign them as part of a corporate transaction. Notices to us go to legal@multiply.sh; notices to you go to your account email. IP or trademark concerns: legal@multiply.sh.